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FAQs - Frequently Asked Questions

Everything you need to know is here at your fingertips. Ask questions, browse for answers and submit requests.

Reliability intelligence

Do you offer a free trial?

Yes, there are three ways to try Rely:

  • Free Trial: Sign up for a 15-day free trial in just one click.
  • Pilot: You can customize Rely to fit your specific needs with help from our customer reliability engineering team. Schedule a call to get started.
  • Free Playground: Explore Rely's features without a trial or pilot by using our free playground environment.

Platform

Do you offer a free trial?

Yes, there are three ways to try Rely:

  • Free Trial: Sign up for a 15-day free trial in just one click.
  • Pilot: You can customize Rely to fit your specific needs with help from our customer reliability engineering team. Schedule a call to get started.
  • Free Playground: Explore Rely's features without a trial or pilot by using our free playground environment.

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What level of support do you offer?

Enterprise Plan: Dedicated Customer Reliability Engineer to help setting up your internal developer portal and your Service Level Objectives (SLOs) and check-in with monthly review calls.Annual Observability architecture review and working document.24/5 support through the channel of your preference.

Pro Plan: Initial set-up assistance from Customer Engineer including setting up your internal developer portal and your initial SLOs.24/5 support through Slack, email or in-app chat.

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What security standards does Rely follow?

We're in the process of obtaining SOC2 Type I and ISO 27001 certifications to ensure top-notch security.

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Is Rely a cloud or self hosted solution?

Rely is a cloud-only solution. We don't offer a self-hosted option.

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What if I don’t know how many services I have?

No problem at all. During your trial or pilot, our Service Discovery feature can identify your services within minutes.

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How is Rely priced?

We don't have a one-size-fits-all price. We'll work with you to determine your needs and offer volume discounts. To get specific pricing, fill out a request form or schedule a call with us.

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Do you have a guided pilot?

Yes, there are three ways to try Rely:

  • Free Trial: Sign up for a 15-day free trial by filling out a form on our website.
  • Pilot: You can customize Rely to fit your specific needs with help from our customer reliability engineering team. Schedule a call to get started.
  • Free Playground: Explore Rely's features without a trial or pilot by using our free playground environment.

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What is Rely.io?

Rely is an internal developer portal that allows engineering teams to get automated visibility into the inventory of services and user journeys and into their health, quality and operational maturity.

Our mission is to empower engineering organisations in fostering a service ownership and engineering excellence culture.

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